Yes, I find it highly unlikely that she wasn’t aware that it was coming, just like the other updates the site has seen.
Besides changing things - which we can argue is positive or not - is that they keep doing it with no prior warning.
If this site truly has users all over the globe, then nothing that is planned should just happen without warning to users. We shouldn’t have to beg for an update after the fact.
The community manager, @sierra, had a reply on another thread, where she acknowledged she hadn’t been the best at being a community manager and needed to improve: [quote=“sierra, post:13, topic:3088”]
You are right. I haven’t been on here in way too long. I haven’t been a good community manager. In fact, I’ve been a terrible one and I apologize. I need to get better. I haven’t made the forums a priority and I need to change that. I could make excuses but I won’t bother. The point is I’m in the wrong and I just need to do better.
That was almost a month ago. There have been a few forum responses here and there, but personally, I don’t feel the presence of a community manager, especially since this is the official space Neonmob set up to interact with its users. I don’t expect a response to every thread - but I did expect a post here to announce the changes that are now fact.
And on the vote page, until just recently, it had been almost two weeks since I saw a series marked either in progress or disqualified, and it bugs me that there are still sets on that page that have over 50 likes with no status update.
- Tangent - is SkinnyAndy every going to get a set before the entire collection is on the vote page?
The main point is that once again many of us users feel like an after-thought.
-We used to get blog posts and email updates/teasers of upcoming features.
-We used to get messages about featured sets.
-We had an active admin voice in the forums and on the main website when things happened - good or bad.
I know that there can be some things you may want to “surprise” your user base with - such as increased free pack counts. But when you do it without warning, where your first users to encounter it feel it’s a system glitch - you’re not doing it right.
Even an email teasing “an update” or something was coming would give users a heads up when they encountered something new. That way, regardless of anyone’s time zone - you have users already braced for something different.
I’m sure it can be hard, when you are at the table for weeks, months, etc, planning and taking pride in your hard work to make these changes, but try to put yourselves in our shoes. For example we go from always having a set of free packs, whether it be the original 4, (or 5 with the FB link up), then 6 or to the 10 many are now used to - to some random counter that gives users a pack an hour. Why would anyone think that this was normal and not a glitch?
Please, just talk to us users, and not as a side thought, or to calm down mass user confusion.
- Stop updating the site without any prior warning/notice to users.
- Do better at communicating with the community as a whole before changes are implemented.
- There is no point acknowledging a problem if you don’t want to fix it.