Not getting packs

(Derekwellington13) #1

I have not received any new packs in 24 hours. Is there an error?

(Joe @ NeonMob) #2

So are you saying that your counter in the top right corner reads 0 packs and the counter resets without giving you packs? Provide as much detail as possible so we can help you get to the bottom of the problem. Thanks!

(Derekwellington13) #3

I got my packs yesterday morning. Last night I had 0 packs, this morning I had 0 packs. I just logged in now and I have 6 packs.

(JB) #4

Pack system has changed. Now you get 1 pack an hour, not all of them at midnight.
Once you reach 6 packs it is full until you open them.
If you log in several times a day you can get almost 24 free packs a day.

Hope this helps.

(Derekwellington13) #5

I realize the 1 pack an hour, with max 6. I am saying it went over 24 hours with out getting a single pack

(Ottscee) #6

I have noticed this as well once or twice. I had zero packs and the countdown timer was a few mins away from a new pack. A few mins later when I checked I still had zero packs and the countdown timer had reset and was at like 54 mins till next pack.

(Joe @ NeonMob) #7

Might be simply a cookies thing, try closing the app / webpage and reopening to see if you have received the pack you were waiting on.