So from reading all the comments here, other forum posts, and social seems like our Friday update wasn’t a complete fix but more a step in the right direction. The lag everyone is seeing in the free pack timer has to do with API calls based on user actions … and looks like not all the supported user actions are making that call back correctly. The team was made aware of this on Friday evening (7/21) after launching the update and have been looking at this loophole.
However, they are now 100% focused on fixing the bugs users have been reporting with trades including those stuck notifications (we all have those as well and we know how super annoying they are), card amount disparity in the trade module (looks like another API lag in calling up information for the server), outbound trades not appearing, and phantom trades expiring and dinging trader grades … among others. Not sure if they will also fix the timer loophole at the same time or will revisit once trades are more stable but I will keep everyone updated.
As far as some hacks to get the timer to show the correct amount of free packs, a couple have come up.
Log out / back in … this seems to only work occasionally but has been successful for some.
On web, open two tabs to NeonMob and log in both … toggling back and forth seems to work for a lot of users.
Discard anything … the team confirmed that this user action is definitely tied to the call back to update the timer so every time you discard a card the system should reset the timer to its correct amount (however, I personally haven’t had this issue so I can’t test myself). Next time someone has the opportunity, please try this hack and let us know if it works
We know the last few weeks have been rough, but we have been working very hard to get the system updated and rid ourselves of these bugs for good … hopefully in the next couple weeks we will have more updates that stabilize the system so we can get everyone back to collecting / trading normally.
Joe @ NeonMob